Drivers may have to wait 10 more weeks for licence renewals as DVLA apologise for delays08/20/2021
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The Driver and Vehicle Licensing Agency (DVLA) has apologised to motorists over the delays following industrial action. It is also still dealing with social distancing rules at the headquarters in Swansea.
Like most other businesses, the DVLA was overwhelmed with thousands of applications of both paper and online driving licence enquiries.
It has confirmed that there is no delay to online applications.
DVLA sites in Swansea have recorded hundreds of Covid cases among its 6,000-strong workforce.
The agency is currently processing licence renewal applications submitted on June 9.
This includes applications to change a name or address.
The industrial dispute has seen targeted strike action since April over Covid-safety measures.
DVLA workers have been asked if they support further industrial action, with a union ballot set to close on September 3.
The DVLA issue around 12 million driving licences and 18 million vehicle log books annually and usually answer around one million phone calls each month.
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In a statement on the Government website, the DVLA said: “We’re sorry for any inconvenience caused but we are working as quickly as we can to deal with your application.
“We receive around 60,000 items of mail every day that needs to be opened and processed.
“The majority of our transactions are carried out by customers online.
“Online services are working as normal, so please use these where possible.”
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